Policies


Behavioral & Safety Policies

Potty training Policy: 

  • All children attending drop-off programs MUST be potty trained and able to independently use the facilities.
  • Due to health safety and regulations, if your child is not potty trained and attends a drop-off program, PUDDLESTOMPERS™ reserves the right to cancel your registration without reimbursement.

Behavior Policy:

In order to maintain a safe space for your child and other children enrolled in PUDDLESTOMPERS™ programs, we follow strict behavioral guidelines. If any issues arise during a program, our PUDDLESTOMPERS™ staff are trained to mitigate any unsafe behaviors with positive reinforcement, redirection, and clear expectations. We will make sure to notify the parent/caregiver which may include a non-refundable cancellation of the remaining registration and/or an immediate pick-up from the program. Unsafe behaviors include, but are not limited to: hitting, biting, leaving the group, or threatening behavior. 

We do require that if a participant has a full-time aide during the regular school year, they also have an aide (to be furbished by the family) during any drop-off PUDDLESTOMPERS™ program.  We are happy to accommodate any aide, but do require notification of said aide upon registration. This is in order to maintain our ratio and for the safety of all attending children.  

Refunds, Cancellations, & Changes to Enrollment

    Changes in enrollment:

    • We will do our best to accommodate changes in enrollment.
    • All requests for changes must be confirmed in writing.
    • Changes in enrollment are dependent on availability.
    • PUDDLESTOMPERS™ reserves the right to cancel or postpone classes in the case of low enrollment. If PUDDLESTOMPERS™ cancels a class, you will be issued a full refund. 
    • If you are attending a Weekly Child/Adult class, you may make-up up to 2 missed classes during that current season in any of our other town locations. Email us at info@puddlestompers.com to reschedule your missed class.

    Refund and Cancellation Policy:

    • No refunds are given for any of our programs (excluding our weekly drop-off summer program if done before March 1st).
    • No refunds are given during a program if a participant is sick, fails to attend, is absent, or is dismissed due to unsafe behavior (please see Behavior Policy section).
    • A full credit, minus a $25/child processing fee per program, will be given to families who cancel in writing at least 3 weeks before the start of their program. This credit will expire one year from the date it was issued and must be used for a program within that year. The credit cannot be used towards birthday parties.
    • PUDDLESTOMPERS™ reserves the right to cancel or postpone classes in the case of low enrollment. If PUDDLESTOMPERS™ cancels a class, you will be issued a full refund. 

    Weekly drop-off Summer Program Refund Policy:

    • Before March 1stsummer program fees are refundable minus a $100/child deposit and a processing fee of $25/child/week after the first week.
    • After March 1st, all summer program fees are non-refundable. A credit will be provided to families who cancel in writing before June 1st. This credit will be the full amount minus a $100/child deposit and a processing fee of $25/child/week after the first week. This credit will expire one year from the date it was issued and must be used for a program within that year. The credit cannot be used towards birthday parties or weekly drop-off summer programs.
    • After June 1st, no portion of the summer program fee will be refunded or credited.
    • If you need to change the weeks or the location in which your child is enrolled, we will do our best to accommodate you based on availability.

    Early Drop-off and Extended Day

    Early drop-off (8:30am) and extended day (1:00-3:00pm) are available on a daily basis at our Newton locations (PUDDLESTOMPERS Nature Center, Nahanton Park Nature Center, Auburndale Cove, and Temple Beth Avodah).  You can register online up to a week before the start of your program. If you would like to register for extended day or early drop-off less than a week before the start of your program, you must speak to PUDDLESTOMPERS™ staff first. You can call us at (617) 527-2000 or email us at info@puddlestompers.com. 

    Late Pick-Up Policy:

    • Late pick-up from a drop-off program is subject to a $25 late pick-up fee. This fee applies to both regular programming and extended day.
    • Late pick-up fees will be fully enforced for each incident after 1 (one) written or verbal warning.

    Wellesley, Wayland, Lincoln, and Weston Registration

    All Wellesley, Wayland, Lincoln, and Weston programs are operated through their recreation departments. Therefore, classes are subject to their specific pricing, policies, and procedures. To view their policies, please visit their individual Recreation Department sites. 

    Inclement Weather

    PUDDLESTOMPERS™ makes every attempt to explore outdoor, no matter the weather. Please always come prepared with weather-appropriate clothing!

    • In case of extreme weather, PUDDLESTOMPERS™ follows the local school district. If school is cancelled, PUDDLESTOMPERS™ classes will also be cancelled. 
    • For Weekly Child/Adult classes, in the case of inclement weather class will be moved to your indoor location. Please check the weather line after 8:30am on the morning of your class to see if it has been moved inside. The number for the weather line is: (617) 527-2000 ex.2